Practice Manager

Kathryn Kyle joined us as practice manager in 2007. She comes from a nursing background and brings us the wealth of that experience as well as some formidable organisational expertise. She is the person to contact with any queries about the administrative running of the practice, any suggestions or complaints.

Nursing

There are three members of our nursing team in total and a nurse is here most of the time the surgery is open. Two are registered nurses, Paula Williams and Claire Floyd, who joined us in January 2008 and Andrea Phillips is our Health Care Assistant. All are highly competent and, increasingly, many of the vital tasks of chronic disease management, such as monitoring blood pressure and keeping an eye on diabetes and asthma, are being taken over by our nursing staff.

Many conditions and problems are easily managed by our nursing staff and so feel free to make an appointment with them. If they require further advice, the doctors are always available and we often pop in to give our opinion and suggest further treatment.

Reception

Our reception team is very competently headed by Val Bristow. Sometimes they are in the difficult situation of trying to fit more people into fewer appointments. Please bear with them. Explaining why you need to be seen can often help them squeeze you in where there are no appointments available.

Dispensary

Julie Cross is our dispensary supervisor, overseeing the complex process of making sure you get the right medicines when you need them. She is ably assisted by Hayley Hunter. We dispense medication to the 70% of our patients who live more than one mile from the surgery. The remaining 30% have to collect their medication from a chemist, usually our local one in Dulverton. Our dispensers have the responsible job of making sure that the medications we dispense are correct and correctly labelled. Do give them as much notice as possible of repeats and, wherever possible, use our secure online repeat medication ordering system.

Secretarial

Chris Hilder, our practice secretary, deals with all our referrals and hospital communications. If you have specific queries in relation to these matters, please try and contact her directly. Chris also sorts out things like shotgun certificates, driving medicals and insurance reports, making sure to stick them under the right doctors' noses.