The Practice Staff
Practice Manager
Kathryn Kyle joined us as practice manager in 2007. She comes from a nursing background and brings us the wealth of that experience as well as some formidable organisational expertise. She is the person to contact with any queries about the administrative running of the practice, any suggestions or complaints.
Nursing
There are three members of our nursing team in total and a nurse is here most of the time the surgery is open. Two are registered nurses, Paula Williams and Louise Phillips, and Mo Norman is our Health Care Assistant. All are highly competent and, increasingly, many of the vital tasks of chronic disease management, such as monitoring blood pressure and keeping an eye on diabetes and asthma, are being taken over by our nursing staff.
Many conditions and problems are easily managed by our nursing staff and so feel free to make an appointment with them. If they require further advice, the doctors are always available and will often pop in to give our opinion and suggest further treatment.
Reception
Our reception team is very competently headed by Val Bristow, ably aided by Linda Jones, Karen Hunt and Clair Mallen. Sometimes they are in the difficult situation of trying to fit more people into fewer appointments. Please be understanding. Explaining why you need to be seen can often help them squeeze you in where neccessary.
Dispensary
Julie Cross, Hayley Hunter and Sarah Millear form our dispensary team. We dispense medication to the 70% of our patients who live more than one mile from the surgery. The remaining 30% collect their medication from a chemist, usually our local one in Dulverton. Our dispensers have the responsible job of making sure that the medications we dispense are correct and correctly labelled. Do give them as much notice as possible of repeats and, wherever possible, please order online.
Secretarial
Annabel Veysey and Emma Wilkes are our practice secretaries, dealing with all our referrals and hospital communications. If you have specific queries in relation to these matters, please contact them through reception. They also sort out things like certificates and insurance reports (for which there is a charge), making sure to stick them under the right doctors’ noses at the right time.